Refund policy

Last Updated: 28 August 2026

At Preeth Collections, we carefully inspect and securely pack every jewellery product before dispatch. We strive to ensure that your order reaches you in perfect condition.

If you receive a product that is damaged, defective, incorrect, or has a genuine quality issue, please contact us and we will assist you in accordance with this Return & Refund Policy.

1. Return Eligibility

A product may be eligible for return or replacement if:

  • You received a damaged or defective product.
  • You received a wrong product or a product different from the one ordered.
  • A product is missing an essential component or accessory that was included with the order.
  • The product has a genuine manufacturing or quality defect.

To request a return:

  • You must contact Preeth Collections within 48 hours of delivery.
  • The product must be unused and unworn.
  • The product must be returned in its original condition.
  • Original packaging, tags, boxes and accessories must be retained.
  • The product must not have been altered, repaired, polished or modified.
  • Photographs and/or an unboxing video may be required for verification.

2. Products Not Eligible for Return

Due to hygiene and product-quality considerations, the following products are generally not eligible for return or exchange unless they are received damaged, defective or incorrect:

  • Earrings
  • Ear Cuffs
  • Nose Pins
  • Hair Accessories
  • Used or worn jewellery
  • Products damaged after delivery
  • Products with missing tags or original packaging
  • Products that have been altered or modified
  • Products returned after the applicable return period

Products purchased under special sale, clearance or promotional offers may have additional return conditions.

3. How to Request a Return

If you believe your order qualifies for a return:

Step 1 – Contact Us

Contact Preeth Collections within 48 hours of receiving your order.

Step 2 – Provide the Details

Please provide:

  • Order number
  • Customer name
  • Registered mobile number
  • Email address
  • Reason for return
  • Clear photographs of the product
  • Unboxing video, if available

Step 3 – Verification

Our team will review the request and may ask for additional information or photographs/videos.

If the return is approved, we will provide instructions for returning the product.

Please do not send any product back without receiving confirmation from Preeth Collections.

4. Unboxing Video

We strongly recommend recording a continuous unboxing video while opening your package.

The video should ideally show:

  1. The sealed package before opening.
  2. The shipping label.
  3. The condition of the package.
  4. The product and its packaging after opening.

An unboxing video may help us verify claims relating to damaged, missing or incorrect products.

5. Damaged or Tampered Packages

If the package appears to be opened, tampered with, severely damaged or compromised at the time of delivery, we recommend refusing the delivery where possible.

If you accept a damaged package, please take photographs/videos of the package and product and contact us within 48 hours of delivery.

6. Wrong Product

If you receive a product different from the one you ordered, contact us within 48 hours of delivery.

After verification, Preeth Collections may arrange for the incorrect product to be returned and the correct product to be dispatched, subject to availability.

If the correct product is unavailable, an alternative resolution may be offered.

7. Return Shipping Charges

If the return is approved because:

  • We sent the wrong product; or
  • The product arrived damaged or defective due to an issue attributable to us,

Preeth Collections will arrange or reimburse the applicable return shipping cost as communicated by our customer support team.

For other approved returns, return shipping charges may be borne by the customer.

Products returned without prior approval may not be accepted.

8. Refund Policy

Once the returned product reaches us, it will be inspected by our team.

If the return is approved after inspection, the eligible refund will be initiated through the original payment method wherever possible.

The actual time taken for the refund to appear in your bank account or payment method may vary depending on the payment gateway and financial institution.

9. Replacement

Where applicable, Preeth Collections may provide a replacement instead of a refund.

Replacement is subject to availability.

If the same product is unavailable, we may offer another appropriate resolution, including a refund where applicable.

10. Order Cancellation

Orders may be cancelled before they are shipped, subject to the order-processing status.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.

11. Refunds for Cancelled Orders

For eligible prepaid orders cancelled before dispatch, the applicable refund will be initiated to the original payment method.

The time taken for the refund to reflect in the customer's account depends on the payment gateway and bank.

For Cash on Delivery orders where no payment has been collected, there is generally no prepaid amount to refund.

12. Failed Delivery / Incorrect Address

If an order cannot be delivered because of:

  • Incorrect or incomplete address
  • Customer unavailability
  • Customer refusal to accept the package
  • Repeated failed delivery attempts
  • Incorrect contact details

additional shipping charges may apply if re-shipment is requested.

Customers are responsible for providing accurate delivery and contact information while placing an order.

13. International Orders

For international orders, return and refund conditions may vary depending on the destination country, shipping arrangements and applicable regulations.

Any customs duties, import duties, taxes or other charges imposed by the destination country are the responsibility of the customer unless specifically stated otherwise.

14. Product Colour and Appearance

We make reasonable efforts to display our jewellery products and their colours accurately.

However, slight variations may occur because of:

  • Photography lighting
  • Camera settings
  • Screen brightness
  • Display settings
  • Different mobile, tablet or computer screens

Minor variations in colour or appearance that do not materially affect the product may not qualify for a return.

15. Refund Processing Time

Once a returned product has been received and approved following inspection, the eligible refund will be initiated.

The time taken for the refund to appear in the customer's account depends on the payment gateway, bank or financial institution.

Preeth Collections cannot guarantee the exact time taken by a third-party payment provider to credit the refund.

16. Fraudulent or Abusive Returns

Preeth Collections reserves the right to refuse a return or refund where there is reasonable evidence of:

  • Fraudulent return claims
  • Product substitution
  • Intentional product damage
  • Repeated misuse of the return policy
  • Missing products or accessories
  • Alteration or modification of the product
  • Any other misuse of the return process

Any such action will be subject to applicable laws and regulations.

17. Changes to This Policy

Preeth Collections reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page and will become effective from the date of publication.

Customers are encouraged to review the latest version of this policy before placing an order.

Contact Us

If you have any questions regarding cancellations, returns, replacements or refunds, please contact us:

Preeth Collections

Email: preethcollectionshyd@gmail.com
Phone / WhatsApp: +91 99861 21233

Address:
Shop No 4, Ground Floor, Sneha Enclave,
Plot No 160, Srikara Hospital Road,
Mythri Nagar, Hafeezpet, Madeenaguda,
Hyderabad, Telangana – 500049

Last Updated: 28 August 2026