Shipping policy

Last Updated: 28 August 2026

At Preeth Collections, we carefully inspect and securely package every order before dispatch. Our goal is to ensure that your jewellery reaches you safely and in excellent condition.

1. Domestic Shipping – India

We currently ship orders across India through trusted logistics and courier partners.

Depending on the delivery location and availability, your order may be shipped through one of our reliable delivery partners.

Once your order has been dispatched, we will share the applicable tracking details with you through your registered contact information.

2. Secure Packaging

Every product goes through a quality check before being dispatched.

Our packaging process includes:

  • Product quality inspection
  • Secure individual packaging
  • Protective wrapping
  • Appropriate outer packaging to reduce the risk of damage during transit

We take reasonable care to ensure that your jewellery reaches you safely.

3. Delivery Time

Domestic Orders

Orders are generally delivered within approximately:

1–5 working days

Delivery times may vary depending on your location, courier availability and other circumstances.

Remote locations may require additional delivery time.

Important

The delivery timeline is an estimated timeframe and not a guaranteed delivery date.

Delivery may be delayed because of:

  • Weather conditions
  • Courier delays
  • Public holidays
  • Transportation disruptions
  • Incorrect or incomplete address
  • Customer unavailability
  • Remote delivery locations
  • Other circumstances beyond our reasonable control

4. Shipping Charges

Shipping charges applicable to your order will be displayed during the checkout process.

Prepaid Orders

Where applicable:

  • Orders above ₹499 may qualify for free shipping.
  • Orders below ₹499 may attract applicable shipping charges as displayed at checkout.

Cash on Delivery (COD)

COD availability and applicable charges may vary depending on the order value and delivery location.

Where COD is available, any applicable COD charge will be displayed during checkout.

5. Order Processing

Orders are generally processed after successful order confirmation/payment authorization.

We aim to dispatch orders as quickly as reasonably possible.

During sales, festivals, promotional campaigns or periods of unusually high order volumes, dispatch may take longer than usual.

6. Tracking Your Order

Once your order has been shipped, we will provide tracking information through the contact details provided during checkout, where tracking is available.

You can use the tracking information to follow the status of your shipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

Please carefully check your:

  • Name
  • Mobile number
  • Email address
  • House/Flat number
  • Street/Area
  • City
  • State
  • PIN code

Preeth Collections will not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If an address correction is required after dispatch, additional charges may apply and the correction may not always be possible.

8. Failed Delivery

A delivery may fail because of:

  • Customer not being available
  • Incorrect address
  • Incorrect phone number
  • Incomplete address
  • Customer refusing the shipment
  • Multiple unsuccessful delivery attempts

If a shipment is returned to us because of a customer-related delivery failure, additional shipping charges may apply if the customer requests re-shipment.

9. Tampered or Damaged Packages

If you notice that the package appears to be tampered with, opened, severely damaged or otherwise compromised at the time of delivery, we recommend refusing the shipment where possible.

If you accept a package that appears damaged or tampered with, please:

  1. Take clear photographs/videos of the package.
  2. Record an unboxing video where possible.
  3. Contact Preeth Collections within 48 hours of delivery.

Please refer to our Return & Refund Policy for information about damaged or incorrect products.

10. Unboxing Video

We strongly recommend recording a continuous unboxing video when opening your order.

The video should ideally show the package from the sealed condition through the opening of the package and inspection of the product.

This may help us investigate claims relating to:

  • Missing products
  • Damaged products
  • Incorrect products
  • Packaging damage

11. International Shipping

If international shipping is offered for your location, applicable shipping charges and delivery estimates will be displayed or communicated before the order is processed.

International delivery times may vary depending on:

  • Destination country
  • Customs clearance
  • International courier operations
  • Local delivery services
  • Import regulations

Customs & Import Duties

Any customs duties, import duties, taxes, tariffs or other charges imposed by the destination country are the responsibility of the customer unless specifically stated otherwise.

Preeth Collections is not responsible for delays caused by customs clearance.

Cash on Delivery is not available for international orders.

12. Shipping Restrictions

Certain products or locations may not be eligible for delivery due to courier restrictions, regulatory requirements or logistical limitations.

If we are unable to deliver an order to your selected location, we will contact you and provide an appropriate resolution.

13. Lost or Delayed Shipments

If your shipment is significantly delayed or appears to be lost while in transit, please contact our customer support team.

We may coordinate with the relevant courier partner to investigate the shipment.

Delivery investigations and resolutions may depend on the courier's policies and procedures.

14. Delivery Confirmation

An order may be considered delivered when the courier partner records the shipment as successfully delivered to the address provided during checkout.

If you believe an order has been incorrectly marked as delivered, contact us as soon as possible so that we can investigate the matter with the delivery partner.

15. Contact Us

For shipping and delivery assistance, please contact:

Preeth Collections

📧 Email: preethcollectionshyd@gmail.com
📱 Phone / WhatsApp: +91 99861 21233

Address:
Shop No 4, Ground Floor, Sneha Enclave,
Plot No 160, Srikara Hospital Road,
Mythri Nagar, Hafeezpet, Madeenaguda,
Hyderabad, Telangana – 500049

Last Updated: 28 August 2026